Hospitals allowing limited visitors

Visitors may again visit certain United Memorial Medical Center patients. But a series of guidelines needs to be followed to protect against COVID-19.

BATAVIA — Visitors are being allowed again on a limited basis at two area hospitals.

Rochester Regional Health and the Wyoming County Community Health System have each announced guidelines for people visiting friends and loved ones. Visitation at their associated nursing facilities will remain off-limits due to the COVID-19 pandemic.

United Memorial Medical Center

Patients may designate two visitors throughout their stay.

Only one visitor is allowed at a time for no longer than four hours daily. Visiting hours are 9 a.m. to 1 p.m. and 4 to 7 p.m. daily, with visits starting Thursday.

No visitors will be allowed for Emergency Department patients; COVID-19 positive patients; patients suspected of having COVID-19; cancer infusion patients; and inpatient behavioral health patients.

Exceptions will be made under limited circumstances. They include end-of-life and obstetrical patients, who may have one on-site visitor at a time at any hour.

Exceptions will also include visitors for patients with intellectual, developmental, or other cognitive disabilities.

Other details include:

n Visitors must be older than 18 years of age.

n Visitors must be screened upon entering the facility; they will be denied entry if they report significant COVID-19 exposure or symptoms during the prior 14 days or have a temperature over 100.0 degrees Fahrenheit.

n Visitors will be registered in an electronic system upon entry for each visit. The registration log will include the name and contact information of the visitor, the date(s) of their visits, and the name of the patient(s) visited.

n Patients undergoing same-day procedures may be accompanied to the facility by a companion, but may not stay during the procedure. A companion may drop them off and pick them up outside the facility. They may not be with the patient inside.

n Visitors may not be present during procedures and in the recovery room except for pediatrics, childbirth, and patients with an intellectual, developmental, or other cognitive disability.

n Visitors will be instructed to remain in the patient’s room throughout the visit except when directed by hospital staff to leave during aerosol-generating procedures or other procedures during which visitors are usually asked to leave.

n Within areas of facilities that do not allow social distancing, Rochester Regional Health reserve the right to refuse visitors for their safety and the safety of our patients and staff.

n Visitors must be wearing their mask or cloth face-covering upon arrival. If the visitor does not arrive with a mask or cloth face-covering, the hospital will provide the visitor with a mask. The visitor will be instructed to keep their mask or cloth face-covering on at all times.

n Visitors will be instructed to comply with strict hand hygiene and personal protective equipment practices.

Wash hands often with soap and water for at least 20 seconds. If soap and water are not readily available, use hand sanitizer that contains at least 60% alcohol.

Cover all surfaces of hands and rub them together until they feel dry.

n Avoid touching your eyes, nose, and mouth with unwashed hands.

n Visitors will be provided written information regarding the potential risks and benefits of visiting a patient within the hospital as well the expectations regarding their visitation which includes: the hours of visitation, remaining in the patient room during the entire visit unless otherwise instructed, wearing their mask or cloth face-covering during their entire visit and instructions regarding meticulous hand hygiene. Visitors who fail to comply with the outlined expectations will be asked to leave the facility.

The WCCHS is encouraging families to consider communication through phone and video chat as their primary means of communication.

The Patient and Family Services department can help set up the video call. If an in-person visit is desired, precautions are in place to protect the community, patients, families, staff, and visitors, against the potential risk for acquiring and/or the spread of infectious disease.

The visitor must:

n Be limited to one adult — at least 18 years old — per visit, except as determined by the hospital.

n Undergo temperature and symptom screening upon arrival. If a visitor does not pass the screening process or does not follow hospital protocols, they will not be allowed to visit.

Behavioral Health visitors will be screened upon arrival at the Behavioral Health entrance on the back side of the facility, Door “M.”

n Perform hand hygiene with an alcohol based hand sanitizer or the use of soap and water.

n Wear a mask at all times. Visitors who fail to wear a mask will be asked to leave the facility.

n Practice social distancing and remain at the bedside throughout the visit unless directed by hospital staff, except to use the restroom.

Visiting hours may vary by unit.

n General inpatient units including Med/Surg 3rd Floor and ICU and Behavioral Health are limited to 1 visitor between 2 and 6 p.m. daily.

n Emergency Department: limited to 1 visitor, starting at patient arrival. If your loved one is admitted to the hospital between 2 and 6 p.m., you may accompany them to their room. Otherwise, you must return the next day during visiting hours.

Pediatric patients may have both parents as essential support persons.

n Labor and Delivery: limited to one designated support person and if applicable, a doula.

The support person must have a temperature check every 12 hours. If the support person chooses to leave the unit, they will not be allowed re-entry.

n Same Day Surgery and Procedures: limited to one visitor, starting at patient arrival through the intake process and visitor will be contacted to rejoin the patient for the discharge process.

n Outpatient Clinics and Services: limited to one visitor only when the patient needs assistance. Scheduling of patients must be done to limit time in waiting rooms due space constraints and social distancing requirements.

“We understand that this is a particularly stressful time,” WCCHS officials said. “Please know that we remain wholly dedicated to supporting you and your family during this challenging time. If you have any questions about these changes, please contact (585) 786-2233.”

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